Trusted Virus & Malware Removal in Windsor

Is your computer behaving strangely? 

Unwanted pop-ups, sluggish performance, or unexpected crashes are common signs of a virus or malware infection. 

These malicious programs don't just disrupt your work; they pose a serious risk to your personal data, including bank details, passwords, and private photos.

At Old Windsor Computer Care, we provide a professional and comprehensive virus and malware removal service for individuals, families, and businesses in Windsor, Eton, and the surrounding Berkshire area. 

We don't just treat the symptoms; we find and eliminate the root cause of the infection, ensuring your computer is clean, secure, and running at its best.

Signs Your Computer May Have a Virus

If you notice any of the following, it's crucial to act quickly. Bring your device to our Windsor workshop for a free diagnostic check.

• Extremely Slow Performance: Your computer takes a long time to start up or open applications.

• Frequent Pop-Ups: You are bombarded with advertisements, even when your browser is closed.

• Unexpected Crashes: Your system freezes or restarts for no apparent reason (the "Blue Screen of Death" is a common example).

• Unusual Error Messages: Strange warnings and messages appear on your screen.

• New Toolbars or Icons: You see new icons on your desktop or toolbars in your web browser that you did not install.

• Friends Receive Spam from You: Your email or social media accounts are sending out messages without your knowledge.

• Antivirus Software is Disabled: Malicious software will often try to disable your security programs to protect itself.

Our Virus Removal Process: Thorough & Effective

We use a multi-step process to guarantee your computer is completely clean and secure.

• Isolate & Diagnose: We first disconnect your machine from the network to prevent any further spread and run a suite of advanced diagnostic tools to identify every trace of malware, spyware, ransomware, and other threats.

• Meticulous Removal: Our technicians manually and automatically remove all identified threats. We are meticulous, ensuring no malicious files or registry entries are left behind.

• System Repair & Optimisation: Viruses often damage critical system files. We repair this damage and perform a full system tune-up, removing temporary files and optimising your start-up sequence to improve performance.

• Security Updates & Advice: We ensure your operating system (Windows or macOS) and security software are fully up-to-date with the latest patches. We will also provide practical, easy-to-understand advice on how to stay safe online and avoid future infections.

Why Choose Old Windsor Computer Care?

Truly Local Experts: We are a part of the Windsor community. We're not a faceless national chain; we're your local computer care specialists.

• For PC & Mac: Our expertise covers all makes and models of laptops and desktop computers, including Apple MacBooks and iMacs.

• No Fix, No Fee: In the unlikely event we cannot fix your problem, you will not be charged.

• Confidential & Secure: We treat your personal data with the utmost respect and confidentiality throughout the entire repair process.

• Clear, Honest Communication: We avoid technical jargon and explain everything in plain English, so you understand exactly what we are doing and why.

Frequently Asked Questions (FAQ)

Q: How long does virus removal take?

A: Most virus removal jobs can be completed within 24-48 hours. We will give you a more precise timeframe after our initial diagnosis.

Q: Can you recover files encrypted by ransomware?

A: Ransomware is a particularly nasty threat. While recovery is not always possible, we have specialist tools that can sometimes decrypt files. We can assess the situation and advise you on the best course of action.

Q: Will I lose my data (photos, documents)?

A: Our primary goal is to remove the virus without affecting your personal files. We always recommend having a backup, but we take every precaution to protect your data during the cleaning process.

Q: How much does virus removal cost?

A: We offer a fixed-price service for virus and malware removal. Please call us or visit our workshop for a free, no-obligation quote.